Elena Voss
Head of Operations
Rotterdam, Netherlands · elena.voss@email.com · +31 6 12 34 56 78 · linkedin.com/in/elenavoss
Operations leader with 14 years running high-volume warehouse, transport and port-adjacent sites across Northern Europe. Known for turning chaotic, people-heavy operations into calm, measurable ones — fewer exceptions, lower cost, and supervisors who can run a shift without escalation. Comfortable in unionised environments, multi-site leadership, and the unglamorous work of making Friday look like Tuesday.
Experience
Head of Operations · Northline Logistics
- Lead 220 warehouse, transport and customer-operations staff across three Benelux sites.
- Reduced missed-slot rate from 7.1% to 1.9% in 16 months by rebuilding exception handling and shift handovers.
- Cut agency labour 24% while throughput rose 17%, without reducing contracted headcount.
- Replaced four overlapping meetings with a single weekly operations review that site leads now run themselves.
- Coached eight supervisors into site-lead roles; two now run their own locations.
Operations Manager · Port & Yard Services BV
- Ran a 24/7 yard with 90 staff serving three deep-sea terminals.
- Introduced a simple exception board that cut same-day firefighting by half.
- Negotiated a shift pattern that reduced overtime 18% without missing SLA windows.
Shift Supervisor · Harbour Pack
- Supervised inbound and pick teams on nights and weekends.
- Built the first written handover used by every incoming supervisor.
Education
BBA, Logistics Management · Rotterdam University of Applied Sciences
Skills
- Multi-site operations
- Shift planning
- Exception handling
- Warehouse KPIs
- Coaching supervisors
- Unionised workplaces
Languages
- Dutch · Native
- English · Fluent
- German · Working
Certifications
IOSH Managing Safely · IOSH · 2019