Jordan Hale
Product operations analyst
Austin, TX · jordan.hale@email.com · +1 512 555 0194 · linkedin.com/in/jordanhale
Analyst who sits between product, support and finance. Turns messy ticket and billing data into a weekly picture a product manager can act on. Looking for a product operations or analytics seat in a B2B team.
Experience
Product operations analyst · Northbright Software
- Own the weekly product health pack: activation, churn reasons, and top support themes.
- Cut time-to-first-value from 9 days to 5 by rewriting the onboarding checklist with CS.
- Built a Looker dashboard the support lead actually opens, replacing a 12-tab spreadsheet.
Customer operations associate · Northbright Software
- Triaged billing and access tickets for a 4,000-account SaaS base.
- Documented the five issues that created 40% of repeat contacts.
Education
BA, Economics · University of Texas at Austin
Skills
- SQL
- Looker
- Spreadsheets
- Onboarding metrics
- Support operations
- Product analytics
Languages
- English · Native